FREQUENTLY ASKED QUESTIONS

SHIPPING

Where do you ship?

We can ship worldwide: Europe, USA, Canada, North Africa, Asia, Australia,
and overseas territories.

What is the delivery time?

Order preparation and shipping takes 2 to 3 business days.

Delivery in France is between 10 and 15 business days.

For international and overseas territories, it may vary between 10 and 30
business days.

Who handles the delivery?

Delivery is carried out by your local post office. In France, our packages
are handled by La Poste and Colis Privé.

How do I track my package?

A tracking number will be sent to you by email shortly after your order is
shipped.

This will help you track your package worldwide.

Use this page to
track your package.

Or use your national post website.

Your tracking number is also traceable in the email that will be sent to
you.

What if I’m not home during the package delivery?

If you are not at your home, the postal worker will leave the package in
your mailbox.

If they don’t have access, you will need to pick up the package at your
local post office. In this case, the postal worker will leave a message to
inform you.

My package is marked as delivered, but I haven’t received anything.
What should I do?

We sometimes encounter this situation, where the package is marked as
delivered, but the customer only receives it 2 days later.

If your package is marked as delivered and it is not in your mailbox,
follow these steps:

1. First, check if someone in your family could have picked up the package
on your behalf? Or maybe a concierge or neighbor?

2. Wait 2 days to be sure that it is not a delay from La Poste.

3. Finally, send us an email at [email protected], and we will take
care of the problem.

I only received part of my order. What should I do?

If your order includes multiple items, they may be sent separately
depending on available stock and shipping warehouses.

Do not worry, the rest of your order will arrive shortly.

RETURNS, EXCHANGES, AND REFUNDS

My order does not suit me. What can I do?

You can return your order within 14 days for a refund or an exchange.

In the case of a refund, it will take 7 to 14 business days depending on
the payment method. For an exchange, we will send a new item upon receipt
of the returned one.

BEFORE making a return, please contact us by email at
[email protected] to discuss the process.

Do I have to pay for the return?

Return shipping costs are refunded in the case of a product exchange.

In the case of a refund, return shipping costs are your responsibility
unless there was an error on our part (incorrect item sent, defective
product, etc.).

How long does the refund take?

If you pay by credit card, the refund will be processed via bank transfer
and may take up to 14 days depending on your bank.

If you pay via PayPal, the refund will be processed within 24 hours via
express transfer directly to your PayPal/bank account. However, if you paid
by eCheck, the refund may take up to 30 days depending on your bank.